General Inquiries

For questions about features, account management, billing, or other general matters, please reach out to our support team at [email protected].

To help us serve you efficiently, please include the following details with your message:

• Your organization name and primary contact
• The best email and phone number for a reply
• A concise description of your question or issue
• Any relevant account identifiers, subdomain, or platform URL

Developer Submissions

Ugafu welcomes developer submissions for integrations, apps, and enhancements that extend platform capabilities. Submit your proposal to [email protected].

Please provide:

• Executive summary and value proposition
• Technical architecture, API references, authentication methods
• Security and data handling practices
• Implementation timeline, dependencies, and required resources
• References or prior integration experiences, if available

All developer submissions are subject to Ugafu's review process and may require a non-disclosure agreement or developer invitation, depending on the nature of the submission.

Response Times

Ugafu prioritizes prompt and transparent communication. Typical response windows are as follows.

• General inquiries: within 1 business day during standard operating hours.
• Developer submissions: acknowledgement within 2 business days; full review timelines vary by scope.
• Security incidents or urgent issues: initial acknowledgment within 4 hours, with ongoing updates as the situation evolves.

Note that response times can be influenced by request volume, time zone differences, and the completeness of information provided. To minimize delays, please include all requested details in your initial message.